At KongBet, gambling is entertainment — full stop. We want every Malaysian player on our platform to enjoy their experience safely, within their means, and in control at all times. This page explains the tools, policies, and resources we have built to support that commitment.
KongBet is exclusively for adults aged 21 years and above.
Underage gambling is strictly prohibited on this platform.
Quick Access — Tools Available Now
Daily, weekly, or monthly caps
Cap how much you can lose
Time alerts during play
Temporary break from the platform
Permanent account deactivation
Our Philosophy
KongBet was built for Malaysian players who enjoy sports betting, live casino, and slots as a legitimate form of entertainment — the same way someone might enjoy a weekend trip to Genting, a night out in Bangsar, or a matchday watching the EPL or Liga Super Malaysia with friends. Gambling, at its core, is meant to be fun. When it stops being fun, something has gone wrong.
That is why responsible gambling is not a footnote at KongBet — it is woven into the design of the platform itself. Our tools are built to be simple to activate, impossible to ignore, and genuinely effective. We do not hide our responsible gambling controls behind obscure menu paths. They are accessible from your Account Settings at any time, take effect immediately, and cannot be reversed within the relevant cooling-off period.
We also recognise that problem gambling does not always look the same. For some players it builds gradually — a few larger bets to recover a loss, a few late nights that stretch longer than planned. For others it can escalate quickly. KongBet's monitoring systems are designed to identify behavioural patterns consistent with problematic gambling and to prompt players who may benefit from our tools or from speaking to a support professional.
This page lays out everything you need to know — about your rights, our tools, and where to seek help if gambling has become more than just entertainment.
Warning Signs to Watch For
If any of the following sound familiar, we encourage you to use our tools or reach out for support:
Gambling with money set aside for essential expenses — rent, bills, groceries, school fees
Chasing losses by placing larger or more frequent bets to recover what was lost
Feeling anxious, irritable, or distressed when not gambling or when attempting to stop
Hiding gambling activity or expenditure from family members or close friends
Repeatedly failing to stick to self-imposed deposit or time limits
Borrowing money, selling possessions, or taking loans specifically to fund gambling
Gambling affecting your work performance, relationships, or mental and physical health
If you recognise three or more of these signs in your own behaviour, please consider activating a cooling-off period or self-exclusion, and reach out to one of the support resources listed on this page.
Platform Controls
Every tool below is available to all registered KongBet players at no cost. Access them directly from Account Settings or by contacting our 24/7 support team.
Set a maximum deposit amount for any 24-hour period, rolling 7-day period, or calendar month. Limit reductions take effect immediately. Limit increases are subject to a 24-hour cooling-off period before taking effect — a deliberate feature, not a delay. Once set, limits cannot be raised until the cooling period has passed.
Cap the maximum net amount you can lose within a defined period — daily, weekly, or monthly. Once your loss limit is reached, KongBet will prevent further wagers until the period resets. Like deposit limits, reductions apply immediately and increases require a mandatory 24-hour delay.
Set a maximum session duration — from 30 minutes to several hours. When your session time is reached, you will receive a visible notification on screen. You can choose to continue or log out. Combined with session reminders at the halfway point, this tool helps you stay aware of time spent on the platform.
Receive periodic on-screen prompts during active play showing your net win/loss position for the current session and total time played. These reality check notifications are designed to break automatic play patterns and encourage informed decisions about whether to continue.
Take a temporary break from the KongBet platform for a defined period — 24 hours, 7 days, 30 days, or up to 6 months. During a cooling-off period, your account is deactivated and you cannot log in, deposit, or place wagers. The period cannot be shortened once set. No marketing communications will be sent during this time.
Request permanent self-exclusion from the KongBet platform at any time via our 24/7 Live Chat. Self-exclusion takes effect immediately upon processing and cannot be reversed for a minimum of 6 months. Any remaining real-money balance will be returned to your registered payment method. We will also suppress all marketing communications.
How to activate: All tools above are accessible via Account Settings > Responsible Gambling, or by contacting our Live Chat support team directly. Changes to deposit limits, session limits, and cooling-off periods take effect immediately. For self-exclusion, contact Live Chat and your account will be deactivated within minutes of your request being verified.
Age Verification
KongBet enforces a strict minimum age of 21 years for all registered players, without exceptions. This is not merely a box to tick during registration — it is a commitment we back with active verification procedures and ongoing monitoring.
All new accounts are subject to age verification as part of our Know Your Customer (KYC) process. Players may be required to submit a copy of their Malaysian National Identification Card (MyKad), passport, or equivalent government-issued identity document confirming that they are 21 years of age or older before deposits are accepted or withdrawals processed.
Where KongBet's automated systems flag a potential age discrepancy — or where a player voluntarily discloses that they are under 21 — the account will be suspended immediately and any deposits returned in full without question.
If you are a parent or guardian and suspect that a minor in your household has accessed or registered on the KongBet platform, please contact our support team immediately. We will investigate and take appropriate action without delay.
Age Verification Steps at KongBet
All users must declare their date of birth during Account registration. Providing false date-of-birth information is a breach of our Terms and Conditions and will result in permanent account closure.
Before a withdrawal can be processed, all players must submit government-issued identity documentation confirming age. MyKad is the preferred document for Malaysian players.
Our risk team monitors account activity for patterns consistent with underage play. Flagged accounts are suspended pending verification, regardless of funds deposited.
Know Yourself
The following questions are adapted from widely used responsible gambling self-assessment frameworks. They are not a diagnostic tool, but they can help you reflect honestly on your gambling behaviour and whether it is remaining a healthy, enjoyable activity.
If you find yourself answering "yes" to several of these questions — or if the questions make you uncomfortable because they feel accurate — we strongly encourage you to activate one or more of KongBet's responsible gambling tools, or to reach out to one of the support resources listed below.
There is no shame in seeking help. Problem gambling is a recognised health concern, and effective support is available in Malaysia and internationally.
If you answer YES to four or more of these questions, we recommend contacting KongBet support to activate a cooling-off period or self-exclusion, and speaking to a counsellor from one of the resources below.
This is a significant early indicator of financially harmful gambling behaviour.
Known as "chasing losses" — one of the most common patterns in problem gambling.
Secrecy around gambling activity is often a sign that you already know the behaviour has become problematic.
Financial harm is a core consequence of problem gambling that can escalate rapidly.
These are psychological indicators that gambling may have become a compulsive behaviour.
When gambling causes harm beyond the game itself, it has moved beyond entertainment.
Difficulty stopping is a hallmark of addiction. Professional support makes a measurable difference.
Get Help
You do not need to be in crisis to reach out. These organisations offer confidential support, counselling, and guidance for anyone concerned about their own or a loved one's gambling behaviour. All contact details below are plain text only — not clickable links.
Malaysia's national social welfare hotline, operated by the Ministry of Women, Family and Community Development. Provides counselling and referrals for social issues including gambling problems. Available 24 hours a day, 7 days a week. Free to call from any Malaysian mobile or landline.
An internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. GamCare offers a free helpline, live chat support, and online resources accessible from Malaysia. GamCare also provides trained counsellors who can work with players on a structured recovery plan.
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Regular group meetings are held in Kuala Lumpur, Penang, and other Malaysian cities. Membership is anonymous and free of charge.
The Malaysian Ministry of Health provides mental health services through public hospitals and clinics nationwide. Problem gambling is recognised as a mental health concern and can be discussed with a general practitioner or mental health specialist at any government facility, including Hospital Kuala Lumpur and Hospital Penang.
Befrienders Malaysia provides emotional support to individuals in distress, including those experiencing stress and anxiety related to financial and gambling problems. Confidential listening support available. Branches in Kuala Lumpur, Penang, Ipoh, and Johor Bahru. Numbers are for plain text reference only.
Our in-house responsible gambling support team is available around the clock. Contact us via Live Chat to activate deposit limits, loss limits, cooling-off periods, or permanent self-exclusion. We will also connect you with appropriate professional support resources. All conversations are handled with confidentiality.
If you feel your gambling is out of control and you need to stop immediately, you do not need to wait. Contact KongBet via Live Chat at any hour and request immediate self-exclusion — your account will be deactivated within minutes and any real-money balance returned to you.
For immediate emotional support, Talian Kasih (15999) is available 24/7 and is free to call from any Malaysian mobile or landline. You do not need to be in crisis to call — anyone who has concerns about their gambling is encouraged to reach out.
KongBet will never discourage a player from seeking help or using our responsible gambling tools. Your wellbeing will always take priority over your activity on the platform.
Our Pledge
Six specific commitments that define how KongBet approaches player protection on the platform every single day.
We enforce the 21+ minimum age requirement through identity verification at registration and KYC verification before the first withdrawal. Accounts associated with underage players are closed immediately and deposits returned in full.
Every responsible gambling tool — deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion — is available to all registered players at no charge, accessible within Account Settings, and effective immediately upon activation.
Our platform monitors account activity for patterns associated with problem gambling — including rapid escalation of deposit volumes, extended late-night sessions, and repeated failed withdrawal-then-deposit cycles. Players flagged by our system are proactively contacted by our support team.
KongBet does not market to self-excluded players, players who have requested a cooling-off period, or players showing signs of problematic gambling. We do not use manipulative bonus mechanics or artificial urgency tactics to pressure deposits. All promotions include clear, plain-English terms.
All KongBet customer support staff complete responsible gambling awareness training before handling player interactions. Our team is equipped to recognise indicators of problem gambling in conversation, to respond with empathy and without judgement, and to guide players towards appropriate tools and resources.
KongBet reviews its responsible gambling policies, tools, and procedures on an ongoing basis. We take feedback from players, industry bodies, and responsible gambling organisations seriously, and we are committed to improving our protections as best practices evolve.
Play Smart. Stay in Control.
Enjoy KongBet — Within Your Limits
Gambling at KongBet is meant to be entertaining, exciting, and — above all — something you stay in control of. Set your limits, use our tools, and enjoy the platform as it was meant to be enjoyed: responsibly.
For players aged 21 and above only. Gambling involves financial risk. Never gamble with money you cannot afford to lose. If gambling stops being fun, stop. Help is available — Talian Kasih: 15999.