Data & Privacy
KongBet is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains precisely what data we collect, why we collect it, how it is used and stored, and what rights you hold as a KongBet user. Please read this document carefully before registering or continuing to use our platform.
Our Privacy Principles
Six core commitments that guide the way KongBet collects, processes, and protects your personal information.
All personal and financial data on the KongBet platform is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to player data is restricted to authorised personnel with a legitimate business need.
KongBet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is shared only where required for platform operations or legal compliance, and always under strict data processing agreements.
Registered KongBet players hold rights to access, correct, port, and — where applicable — request deletion of their personal data. These rights can be exercised at any time by contacting our Data Protection team via the support channels listed in this Policy.
KongBet processes personal data only where a lawful basis exists: performance of a contract, compliance with a legal obligation, legitimate interests, or your explicit consent. We do not process data beyond what is necessary and proportionate for the stated purpose.
KongBet retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. When data is no longer required, it is securely deleted or anonymised.
In the event of a personal data breach that poses a risk to your rights and freedoms, KongBet will notify affected players promptly and take immediate remedial action. We maintain an incident response plan reviewed on an ongoing basis.
This Privacy Policy ("Policy") is issued by KongBet, the operator of the online casino and sports betting platform accessible at kongbet.cam ("the Platform"). This Policy applies to all personal data collected from registered players, prospective users, and visitors to the KongBet website, regardless of the device or location from which the Platform is accessed.
KongBet recognises that personal data is sensitive, and we take our obligations as a data processor seriously. This Policy sets out clearly the categories of personal data we collect, the purposes for which it is processed, the parties with whom it may be shared, the security measures in place to protect it, and the rights that you, as a data subject, are entitled to exercise.
By registering an Account with KongBet or continuing to use the Platform after this Policy has been communicated to you, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you should discontinue your use of the KongBet platform and may request Account closure via our support team.
This Policy should be read alongside KongBet's Terms & Conditions and Responsible Gambling Policy, all of which collectively govern your use of the Platform.
For the purposes of this Privacy Policy, the following terms shall carry the meanings assigned below:
KongBet collects the following categories of personal data from players and Platform users:
| Data Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, Malaysian National Identification Card (MyKad) number or passport number, profile username. |
| Contact Data | Email address, Malaysian mobile phone number, residential address (including city: Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or other). |
| Financial Data | Payment method details (e-wallet IDs, bank account references), transaction history, deposit and withdrawal amounts in MYR, payment provider references from Touch 'n Go eWallet, Maybank, CIMB, DuitNow, FPX, and other integrated platforms. |
| KYC Verification Data | Government-issued identity document images, selfie verification photographs, utility bills or bank statements submitted for proof-of-address verification. |
| Account & Activity Data | Login timestamps, session durations, games played, wager amounts, betting history, bonus usage, account preferences and settings. |
| Technical Data | IP address, device type and operating system, browser type, screen resolution, geolocation data (where permitted), cookies and session identifiers. |
| Communications Data | Live chat transcripts, support ticket content, email correspondence, survey responses, and promotional communication engagement records. |
| Responsible Gambling Data | Deposit limit settings, loss limit preferences, self-exclusion requests, cooling-off period activations, and any information provided when seeking responsible gambling support. |
KongBet does not collect special category data (as defined under applicable data protection law) unless you voluntarily provide it in the context of a responsible gambling support interaction, in which case it is processed with enhanced protection and solely for the purpose of providing appropriate support.
KongBet collects personal data through the following means:
KongBet processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation & management | Identity Data, Contact Data, KYC Verification Data |
| Payment processing | Financial Data, Identity Data, Technical Data |
| KYC & age verification | Identity Data, KYC Verification Data |
| Fraud prevention & AML compliance | Identity Data, Financial Data, Account & Activity Data, Technical Data |
| Customer support delivery | Identity Data, Contact Data, Communications Data, Account & Activity Data |
| Responsible gambling management | Account & Activity Data, Responsible Gambling Data, Financial Data |
| Personalisation & platform improvement | Account & Activity Data, Technical Data |
| Marketing communications (with consent) | Contact Data, Account & Activity Data |
| Legal & regulatory compliance | All categories as required by applicable law |
KongBet processes personal data only where a recognised lawful basis exists. The primary lawful bases relied upon are:
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please contact KongBet support or adjust your marketing communication preferences within Account Settings.
KongBet does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data is shared only in the following limited circumstances, and only to the extent necessary for the stated purpose:
All third parties with whom KongBet shares personal data are required to process that data in accordance with applicable data protection principles and are bound by appropriate contractual data protection terms. KongBet does not permit third-party service providers to use your personal data for their own marketing or commercial purposes.
KongBet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, regulatory obligations, or legitimate business needs. The following general retention parameters apply:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of account plus a minimum of 5 years following account closure, as required by AML and KYC regulatory obligations. |
| Financial Transaction Records | Minimum 6 years from the date of transaction, in accordance with financial record-keeping obligations. |
| KYC Verification Documents | Minimum 5 years from the date of verification or account closure, whichever is later. |
| Communications & Support Records | 3 years from date of the communication, unless subject to an active dispute or regulatory investigation. |
| Marketing Consent Records | Duration of consent plus 3 years to demonstrate compliance in the event of a regulatory enquiry. |
| Technical & Log Data | Typically 90 days for routine server logs; up to 2 years for security-related logs. |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregate statistical analysis.
The KongBet Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. Cookies are small text files stored on your device by your browser. KongBet uses the following categories of cookies:
KongBet does not deploy third-party advertising or social media tracking cookies. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use the Platform.
Subject to applicable data protection law, you hold the following rights with respect to your personal data held by KongBet. To exercise any of these rights, please contact our Data Protection team via Live Chat or email at the address listed in Section 15.
You have the right to request a copy of the personal data KongBet holds about you, together with information on how that data is being processed. We will respond to verified access requests within 30 days.
If any personal data KongBet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented without undue delay. Many details can be updated directly within your Account Settings.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where consent has been withdrawn, or where processing is unlawful. This right is subject to overriding legal retention obligations — KongBet may be required to retain certain data to comply with AML and KYC regulations.
In certain circumstances — such as where you contest the accuracy of data, or where processing is unlawful but you prefer restriction to erasure — you have the right to request that KongBet restricts processing of your personal data.
Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
You have the right to object to processing of your personal data based on KongBet's legitimate interests, including profiling. You also have the right to object at any time to processing for direct marketing purposes, with immediate effect.
KongBet will respond to all rights requests within 30 calendar days of receipt of a verified request. Where a request is complex or numerous, we may extend this period by a further 60 days, with notification. There is no charge for submitting a rights request.
KongBet implements and maintains a comprehensive suite of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:
Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be entirely secure. KongBet will notify you promptly in the event of a data breach that poses a material risk to your rights and freedoms.
KongBet operates globally and may transfer personal data to service providers and infrastructure partners located in jurisdictions outside Malaysia. Where such transfers occur, KongBet ensures that appropriate safeguards are in place to protect the transferred data, including:
If you would like further information about the safeguards applicable to a specific international transfer, please contact our Data Protection team.
The KongBet Platform is strictly intended for individuals aged 21 years and above. KongBet does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. Our KYC verification procedures are specifically designed to identify and prevent minors from registering or using the Platform.
If KongBet becomes aware — through any means — that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated Account suspended. Parents or guardians who believe a minor has registered on the KongBet Platform are requested to contact our support team immediately so that appropriate action can be taken.
KongBet reserves the right to update, amend, or replace this Privacy Policy at any time in response to changes in applicable data protection law, evolving regulatory guidance, or changes to Platform operations and data processing activities.
Material changes to this Policy will be communicated to registered players via the email address on file or via a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.
Your continued use of the KongBet Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, please discontinue use of the Platform and contact our support team to request Account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or KongBet's data processing practices — including the exercise of your data subject rights — please contact us through any of the following channels:
Live Chat — Data Protection Enquiries
Available 24/7. Please indicate "Data Protection" or "Privacy Request" at the start of your chat. Average response time: under 5 minutes.
Data Protection Email (plain text — not a link)
[email protected] — Please include "Privacy Policy" or "Data Rights Request" in your subject line. Response time: within 30 calendar days for formal rights requests.
KongBet is committed to handling all privacy-related enquiries with care, professionalism, and appropriate urgency. Where a rights request cannot be fulfilled in full — for example, due to overriding legal retention obligations — we will clearly explain the reasons and the extent to which the request can be accommodated.
Your Data, Your Control
Play with Confidence at KongBet
Now that you understand how KongBet handles your data, join hundreds of thousands of Malaysian players who trust our platform for secure, fair, and entertaining online gaming.
For players aged 21 and above only. Gambling involves financial risk — play responsibly.